PRIVACY POLICY

Restaurant Linette, Sure Hotel by Best Western Caen Memorial

Privacy Policy of Sure Hotel by Best Western Caen Memorial

Welcome to the website https://linette-caen.com, managed by the company H.V.L.B., a hotel establishment located near the Caen Memorial. The protection of your personal data is a priority for us. This privacy policy outlines how we collect, use, and protect your personal information.

As a data controller, we are committed to respecting your privacy and protecting your personal data in accordance with the European General Data Protection Regulation (GDPR) and the amended French Data Protection Act.

I. DEFINITIONS

-Personal data: Any information that can directly or indirectly identify you (e.g.: name, address, phone number).

-Processing: Any operation performed on personal data, such as collection, recording, use, storage, or deletion.

-Data controller: The legal entity that determines the purposes and means of data processing.

-Processor: Any entity that processes personal data on behalf of the data controller.

II. DATA WE COLLECT

2.1. Data you provide directly

When you make a reservation or interact with our services, we collect information such as:

– Identity: first name, last name,title.

-Contact details: postal address, phone number, email.

-Payment information: credit card number.

-Stay details: arrival and departure dates, room preferences.

-Identification data: ID card, passport.

2.2. Data collected indirectly

-Browsing information: IP address, cookies required for site functionality and analysis.

– Data provided by third parties: travel agencies, online booking systems.

III. DATA PROCESSING PRINCIPLES

We are committed to processing your data lawfully, fairly, and transparently. Your data is processed based on one of the following legal grounds:

-Consent: for example, signing up for our newsletter.

-Contract performance: for managing your booking and stay.

-Legal obligations: such as invoice retention.

-Legitimate interests: to improve our services and offer you relevant promotions.

IV. DATA USAGE AND RETENTION PERIOD

Your data is used to manage bookings, enhance the customer experience, and personalize our services. Retention periods vary depending on the purpose:

-Booking and stay: 10 years from the booking date.

-Marketing and communication: 3 years after your last contact with us.

-Site and property security: 12 months for browsing data and 30 days for video surveillance footage.

V. SHARING YOUR DATA

Your data is accessible only to authorized personnel of Sure Hotel Caen Memorial and certain processors, such as telecom operators and booking service providers. We ensure all our partners comply with current security and confidentiality standards.

VI. YOUR RIGHTS

In accordance with regulations, you have the following rights:

-Right of access: obtain a copy of your data.

-Right of rectification: correct or update your information.

-Right to erasure: request the deletion of your data.

-Right to restriction: temporarily limit the use of your data.

-Right to object: object to certain data processing.

-Right to data portability: receive your data in a structured, transferable format.

To exercise your rights, you can contact us by mail at:

Sure Hotel by Best Western Caen Memorial
9 Rue Karl Probst, 14000 Caen

Or by email : direction@surehotel-caenmemorial.com.

VII. POLICY CHANGES

We reserve the right to modify this policy in response to legislative developments. The last update of this policy was in September 2024

VIII. Contact

For any questions regarding this privacy policy, you can contact us at: direction@surehotel-caenmemorial.com.